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Frequently Asked Questions
My Account
How to create my account ?
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I forgot my password
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I want to cancel my order
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Where can I find my invoices ?
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How can I change my account email address ?
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Payments
What are the payment methods ?
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I have a coupon, how can I use it ?
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Shipping
What is the shipping leadtime ?
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Which carrier do you use ?
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Where do you ship ?
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Express shipping
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Receiving
My package was damaged during transportation, what should I do ?
How can I modify an invoice ?
I only received part of my order, what should I do ?
Returns & Exchanges
Is it possible to return my order ?
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My order has not shipped yet, can I cancel it ?
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My order has not been delivered
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The products received are not as per my expectation, what should I do ?
I am a Trade Customer
How can I open a Trade Account ?
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