fbpx

Frequently Asked Questions

My Account

How to create my account ?

Please contact us

I forgot my password

Please contact us

I want to cancel my order

Please contact us

Where can I find my invoices ?

Please contact us

How can I change my account email address ?

Please contact us

Payments

What are the payment methods ?

Please contact us

I have a coupon, how can I use it ?

Please contact us

Shipping

What is the shipping leadtime ?

Please contact us

Which carrier do you use ?

Please contact us

Where do you ship ?

Please contact us

Express shipping

Please contact us

Receiving

My package was damaged during transportation, what should I do ?
How can I modify an invoice ?
I only received part of my order, what should I do ?

Returns & Exchanges

Is it possible to return my order ?

Please contact us

My order has not shipped yet, can I cancel it ?

Please contact us

My order has not been delivered

Please contact us

The products received are not as per my expectation, what should I do ?

I am a Trade Customer

How can I open a Trade Account ?

Please contact us